Cookie Policy

1. Introduction

This Cookie Policy explains how (“we”, “us” or “our”) uses cookies and similar storage technologies on the Marcella Grand Inn website at marcellagrandinn.com (the “Site”). It should be read alongside our Privacy Policy, which sets out how we handle personal information more broadly.

We are committed to being transparent about the technologies we deploy on the Site and to giving you meaningful control over those that are not strictly necessary for the Site to function. Optional storage technologies remain switched off unless and until you actively accept them through our consent tool.

2. What Are Cookies and Similar Technologies?

A cookie is a small text file that a website places on your device (computer, tablet or smartphone) when you visit. Cookies allow the site to recognise your device on subsequent visits and to remember certain information about your session or preferences.

In addition to cookies, we may use the following similar technologies:

• Session storage and local storage – browser-based storage mechanisms that hold data either for the duration of a browsing session or persistently on your device, without an expiry date set by a server.
• Pixel tags and web beacons – small transparent images embedded in web pages or emails that can signal when content has been loaded or an action taken.
• Device fingerprinting techniques – methods of identifying or partially identifying a device by combining its technical characteristics.

Throughout this policy the word “cookies” is used as a general shorthand for all of the above technologies unless a distinction is drawn.

3. Categories of Cookies by Purpose

We classify the cookies that may be present on the Site into four categories based on their purpose.

3.1 Strictly Necessary Cookies

These cookies are essential for the Site to operate and cannot be switched off in our systems. They are set in response to actions you take, such as logging in to a guest account, completing a reservation form, adjusting accessibility preferences or navigating between secure pages. Without these cookies, services you have requested cannot be provided.

Because strictly necessary cookies do not involve processing that requires your consent under applicable Australian privacy law, they are active at all times when you use the Site.

3.2 Functional Cookies

Functional cookies enable enhanced features and personalisation. For example, they may remember the region or language preference you have selected, retain items you have added to a reservation enquiry, or recall accessibility settings across multiple visits. These cookies do not track your activity across other websites.

Functional cookies are optional. They are placed only if you accept this category through our consent tool.

3.3 Analytics and Performance Cookies

Analytics cookies help us understand how visitors interact with the Site. They collect information such as which pages are visited most frequently, how long visitors spend on each page, which links are selected, and any error messages encountered. This information is used in aggregated and, where possible, anonymised form to improve the structure, content and performance of the Site.

Analytics cookies are optional. They are placed only if you accept this category through our consent tool.

3.4 Marketing and Targeting Cookies

Marketing cookies are used to build a profile of your interests and to display promotional content relevant to you, both on the Site and on third-party platforms. They may track your browsing across multiple websites and record whether you have seen particular content.

Marketing cookies are optional. They are placed only if you accept this category through our consent tool. If you do not accept this category, you may still see general promotional content from us, but it will not be tailored based on your browsing behaviour.

4. Cookie Duration

Cookies can be grouped by how long they remain on your device:

The specific lifespan of each cookie we place is available within our consent tool, which you can access at any time via the “Cookie Settings” link in the Site footer.

5. First-Party and Third-Party Cookies

5.1 First-Party Cookies

First-party cookies are set directly by under the domain marcellagrandinn.com. We control these cookies and use them solely for the purposes described in this policy.

5.2 Third-Party Cookies

Some optional cookies on the Site may be set by third-party service providers, for example analytics platforms or advertising networks, whose scripts are embedded in the Site pages. Where this occurs, the third party sets the cookie from its own domain and governs that cookie under its own privacy and cookie policy.

We select third-party providers with care and require them to handle data in a manner consistent with applicable privacy law. However, we do not control the operation of third-party cookies once set, and we are not responsible for the content of third-party privacy policies or for how those parties use information they independently collect. We encourage you to review the privacy documentation of any third-party provider whose cookies you choose to accept.

Third-party optional cookies are not active until you accept the relevant category through our consent tool.

6. Your Consent Choices

When you visit the Site for the first time, a consent banner will appear giving you the opportunity to accept or decline the optional cookie categories described in Section 3. You can:

• Accept all – enable strictly necessary, functional, analytics and marketing cookies.
• Reject optional – enable strictly necessary cookies only; all optional categories remain off.
• Customise – use the consent tool to switch individual optional categories on or off according to your preference.

Your consent choices are stored on your device so that you are not asked again on every visit. Because this information is itself stored using a strictly necessary cookie, it will persist until you clear your browser storage or withdraw consent.

If you use the Site on multiple devices or browsers, you will need to set your preferences on each one separately.

7. Withdrawing or Changing Your Consent

You may withdraw or update your consent at any time without any negative consequence to your access to the Site. To do so, click the “Cookie Settings” link located in the footer of every page on the Site. The consent tool will allow you to turn optional categories on or off. Changes take effect immediately for any new cookies; cookies that were already placed in an earlier session will remain on your device until they expire or until you delete them through your browser settings.

Withdrawing consent for an optional category means that any related functionality dependent on those cookies will no longer operate. For example, if you withdraw consent for functional cookies, saved preferences may no longer be retained between visits.

8. Browser and Device Controls

In addition to our consent tool, most browsers provide settings that allow you to manage cookies directly. Depending on your browser, you can typically:

• View the cookies currently stored on your device.
• Delete individual cookies or all cookies stored by a particular website.
• Block cookies from specific websites or from all websites.
• Set preferences to be notified before a cookie is placed.
• Enable private or incognito browsing mode, which does not retain cookies after the session ends.

Information on managing cookies in commonly used browsers is available through each browser’s help documentation:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
• Apple Safari: Preferences > Privacy > Manage Website Data
• Microsoft Edge: Settings > Cookies and site permissions > Manage and delete cookies

Please be aware that blocking all cookies through your browser settings will affect the performance of many websites, including this Site. If you disable strictly necessary cookies, certain features may not operate correctly.

For information about managing cookies on mobile devices, consult the privacy settings in the operating system of your device (iOS or Android).

9. Cookies and Personal Information

Some cookies we or our third-party providers use may process personal information about you, for example your IP address, device identifiers, or browsing behaviour tied to a profile. Where that is the case, such processing is subject to our Privacy Policy, the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We do not use cookies to collect special-category personal data, and we do not use cookies to build profiles for automated decision-making that produces legal or similarly significant effects without human involvement.

If you are a guest who has created an online account with us, information stored in cookies may be associated with your account profile in accordance with our Privacy Policy.

10. Access by Minors

The Marcella Grand Inn casino facilities are open only to persons aged 18 years or over. The Site is not directed at persons under 18. We do not knowingly collect personal information from persons under 18 through any means, including cookies. If you believe we have inadvertently done so, please contact us at the address in Section 13 and we will take prompt action to delete any such data.

11. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use, changes in applicable law or guidance from regulatory authorities. When we make material changes we will update the “Last updated” date at the top of this page. Where the change is significant, we may also display a notice on the Site or reset the consent banner so that you are invited to review and re-confirm your preferences.

We encourage you to review this policy periodically to stay informed about how we use cookies.

12. Governing Law

This Cookie Policy is governed by the laws of New South Wales and the Commonwealth of Australia. Any disputes relating to this policy are subject to the non-exclusive jurisdiction of the courts of New South Wales.

The Office of the Australian Information Commissioner (OAIC) provides public guidance on privacy rights and cookie-related data practices under Australian law, as well as a complaint resolution service. Information about the OAIC’s public resources and complaint processes is available at www.oaic.gov.au.

13. Contact Us

If you have questions about this Cookie Policy, wish to exercise any rights in relation to personal information processed via cookies, or would like to raise a concern, please contact us:

We aim to respond to all privacy and cookie-related enquiries within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth).