Terms of Use

1. Acceptance of Terms

Your access to and continued use of the Website constitutes your unconditional acceptance of these Terms, together with our Privacy Policy, which is incorporated herein by reference. These Terms form a legally binding agreement between you and .

We reserve the right to amend these Terms at any time. Amendments take effect upon publication on the Website. The "Effective date" displayed at the top of this page will be updated accordingly. Your continued use of the Website after any amendment constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

If you are accessing the Website on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and all references to "you" shall include that entity.

2. Purpose of the Website

The Website is provided for the purpose of supplying visitors with information about Marcella Grand Inn, a physical hotel-casino property located in Armidale, New South Wales, Australia. The Website enables visitors to:

• Learn about the property, its facilities, amenities and services;
• Submit accommodation and dining reservation requests;
• Access information relating to the on-site casino facilities;
• Review pricing, promotional offers and package details;
• Contact our team and access frequently asked questions; and
• Access relevant policies and legal documentation.

The Website is intended for personal, non-commercial use unless otherwise expressly agreed in writing by . Nothing on the Website constitutes an offer to provide financial services, gambling services regulated outside New South Wales, or any service not expressly described herein.

3. Permitted Use

3.1 Authorised Use

You may use the Website solely for lawful purposes and in accordance with these Terms. Authorised use includes browsing property information, submitting reservation requests, contacting us through provided channels and downloading or printing individual pages for your personal, non-commercial reference.

3.2 Prohibited Conduct

You must not:

• Use the Website in any manner that violates any applicable Australian Commonwealth, State or Territory law or regulation;
• Transmit or facilitate the transmission of any unsolicited or unauthorised advertising, promotional material, spam or similar communications;
• Use any automated tool, script, bot, crawler, scraper or similar mechanism to access, index, extract or harvest data from the Website without our prior written consent;
• Attempt to gain unauthorised access to any part of the Website, its hosting infrastructure or any system connected to the Website;
• Introduce, upload or transmit any virus, trojan, worm, ransomware, spyware, logic bomb or other malicious or technologically harmful code;
• Reproduce, duplicate, copy, sell, resell or exploit any portion of the Website or its content for any commercial purpose without our express written permission;
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity;
• Interfere with or disrupt the integrity or performance of the Website or the data it contains; or
• Engage in any conduct that we reasonably determine restricts or inhibits anyone's use or enjoyment of the Website, or which may expose us or our users to liability.

We reserve the right to terminate or restrict your access to the Website at any time and without notice if we reasonably believe you have breached any provision of this section or these Terms generally.

3.3 Geographic Access

The Website is operated from Australia and is primarily directed at persons located in Australia. We make no representation that the content of the Website is appropriate or legally available for use in jurisdictions outside Australia. If you access the Website from outside Australia, you do so at your own risk and are responsible for compliance with local laws.

4. Intellectual Property

4.1 Ownership

The Website and all of its content, including but not limited to text, graphics, logos, photographs, illustrations, audio and video clips, data compilations, software and the selection and arrangement thereof (collectively, "Content"), are the proprietary property of or its licensors and are protected by Australian and international copyright, trade mark, database right and other intellectual property laws.

4.2 Trade Marks

The name "Marcella Grand Inn", the associated logo and all related marks, trade names and slogans displayed on the Website are trade marks of . Nothing on the Website grants you any licence or right to use any trade mark, service mark or logo without our prior written permission. Unauthorised use of our trade marks is strictly prohibited.

4.3 Limited Licence to Users

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Website and to view the Content solely for your own personal, non-commercial purposes. This licence does not permit you to:

• Modify, adapt, translate or create derivative works from any Content;
• Reproduce, distribute, publicly display, broadcast, transmit or sublicense any Content except as expressly permitted by us;
• Remove, alter or obscure any copyright, trade mark or proprietary notice; or
• Frame or mirror any part of the Website on any other website or digital platform without our prior written consent.

4.4 User-Submitted Content

If you submit any content, feedback, reviews, ideas or suggestions to us through the Website or any associated channel, you grant a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, publish, distribute and otherwise exploit that content for any lawful purpose, without restriction or compensation to you. You represent and warrant that you own or control all rights to any content you submit and that such content does not infringe the rights of any third party.

5. Reservation Requests and Booking Terms

5.1 Nature of Reservation Requests

Submission of a reservation request through the Website constitutes an offer by you to purchase accommodation or other services subject to availability and confirmation by Marcella Grand Inn. A binding booking is formed only when we issue a written confirmation (which may be delivered by email) containing a unique booking reference number.

5.2 Accuracy of Information

You are responsible for ensuring that all details you provide when making a reservation request — including guest names, dates, room type, contact details and payment information — are accurate and complete. We are not liable for any loss arising from incorrect information supplied by you.

5.3 Rates and Pricing

All rates displayed on the Website are quoted in Australian Dollars (AUD) and are inclusive of the applicable rate of Goods and Services Tax (GST) unless otherwise stated. The following general pricing principles apply:

Rates are subject to change and availability at any time prior to confirmation. We endeavour to ensure the accuracy of rates displayed; however, in the event of a manifest pricing error, we reserve the right to cancel any booking made at an erroneous rate and to notify you promptly, affording you the opportunity to rebook at the correct rate.

5.4 Payment

Payment terms applicable to each booking type are set out on the relevant booking page and in your written confirmation. We accept major credit and debit cards as specified at checkout. By providing payment details, you authorise us to charge the amounts due in accordance with the confirmed booking.

A pre-authorisation or deposit may be required at the time of booking. Any applicable security deposit held against incidentals will be released following check-out, subject to verification that no additional charges are outstanding.

5.5 Cancellations and Amendments

Cancellation and amendment policies vary by rate type and are communicated clearly during the booking process and in your confirmation. You are responsible for reviewing these policies before completing your reservation. Cancellations must be made through the channels specified in your confirmation. Where a cancellation fee applies, it will be charged to the payment method on file.

Marcella Grand Inn reserves the right to cancel or modify a booking in circumstances beyond our reasonable control, including but not limited to force majeure events, government directives or circumstances rendering the property temporarily unable to accommodate guests. In such cases, we will notify you as promptly as practicable and provide a full refund of any amounts already paid for the affected stay.

5.6 Check-In and Check-Out

Standard check-in and check-out times are displayed on the Website and in your booking confirmation. Early check-in or late check-out may be available on request and is subject to availability and applicable charges. Guests are required to present valid government-issued photographic identification upon check-in. We reserve the right to refuse check-in to any guest who cannot provide satisfactory identification.

5.7 Third-Party Booking Platforms

Where you book through a third-party online travel agency or distribution platform, the terms and conditions of that platform will also apply to your reservation. In the event of any inconsistency, you should contact the relevant platform directly for matters arising from that booking. We recommend booking directly through the Website to ensure you receive our best available rate and the most direct customer support.

6. Age Requirements

6.1 General Accommodation

Guests who are minors (persons under 18 years of age) are welcome to stay at Marcella Grand Inn when accompanied by and sharing accommodation with a responsible adult who assumes full responsibility for the minor throughout their stay.

6.2 Casino Access

Entry to and participation in any gaming activity within the on-site casino facilities at Marcella Grand Inn is strictly restricted to persons aged 18 years or over. This restriction applies at all times, without exception, regardless of whether gaming activity is intended.

Proof of age may be requested at any time by our staff at the casino entrance or on the casino floor. Acceptable forms of identification include a current Australian driver licence, Australian passport, or other government-issued photographic identification confirming date of birth. Any person unable or unwilling to provide satisfactory proof of age will be refused entry to the casino area.

It is an offence under applicable New South Wales legislation for any person under 18 years of age to enter or remain in a gaming area. Marcella Grand Inn takes its obligations in this respect seriously and all staff are trained to uphold age verification requirements rigorously.

7. Responsible Gaming

7.1 Our Commitment

Marcella Grand Inn is committed to promoting a safe, responsible and enjoyable gaming environment for all guests. We recognise that for a small number of individuals, gambling can become harmful, and we take our social responsibility obligations seriously.

7.2 Responsible Gaming Principles

We encourage all guests who choose to use our casino facilities to observe the following principles:

• Set a budget before you begin and stick to it;
• Treat gaming as a form of entertainment, not as a means of generating income;
• Take regular breaks and do not gamble for extended periods;
• Never gamble with money you cannot afford to lose;
• Do not gamble when you are upset, stressed or under the influence of other substances; and
• Be aware of how much time you are spending on gaming activities.

7.3 Self-Exclusion and Support

Guests who feel that their gaming habits may be causing concern for themselves or others are encouraged to speak with our trained responsible gaming staff, who are available on-site at all reasonable times. We can assist guests in registering for self-exclusion from our casino facilities.

Independent support, information and self-exclusion tools are also available through the following publicly accessible Australian resources:

• Gambling Help Online — a free, confidential support service available at www.gamblinghelponline.org.au and by telephone on 1800 858 858, available 24 hours a day, 7 days a week;
• NSW Responsible Gambling Fund — a New South Wales Government initiative that funds harm minimisation, community education and support services relating to gambling;
• Lifeline Australia — offering crisis support and referral services at www.lifeline.org.au and by telephone on 13 11 14.

Marcella Grand Inn supports the responsible gambling framework published by the NSW Independent Casino Commission, which sets out standards and community resources applicable to casino operations in New South Wales. For information about the Commission's public guidance and complaint pathways, visit the NSW Independent Casino Commission's official website.

7.4 Staff Training and Intervention

Our casino team members receive regular training in responsible gambling practices and are empowered to approach any guest who displays signs of distress or problematic gambling behaviour and to offer information and referral to support services. We maintain a Guest Welfare Register and co-operate fully with regulatory inspections and audits conducted by relevant New South Wales authorities.

8. External Links

The Website may contain hyperlinks to third-party websites or resources for your convenience and information. These links do not constitute our endorsement of, or any affiliation with, the operators of those websites or the content, products or services they offer.

We have no control over the content, availability or privacy practices of any third-party website and accept no responsibility or liability for any loss or damage that may arise from your use of those websites. When you follow a link to an external site, you leave the Website and are subject to the terms and conditions and privacy policy of that external site. We encourage you to review those documents before providing any personal information or engaging in any transaction on a third-party website.

You may link to the Website's homepage from your own website, provided that you do so in a manner that is fair and legal, does not damage our reputation or take advantage of it, and does not imply any form of endorsement or affiliation with us where none exists. We reserve the right to withdraw permission to link at any time without notice.

9. Website Availability

We aim to make the Website available at all times; however, we do not guarantee that the Website will be uninterrupted, timely, secure or free from errors. The Website may be temporarily unavailable due to:

• Scheduled maintenance or updates;
• Unplanned technical failures or outages;
• Events beyond our reasonable control, including failures of third-party networks or infrastructure;
• Cyberattacks or other security incidents requiring us to take the Website offline; or
• Changes or disruptions to telecommunications or internet services.

We reserve the right to modify, suspend or discontinue any part of the Website at any time without notice and without liability to you. We will endeavour to restore the Website following any unplanned outage as quickly as reasonably practicable.

We do not warrant that the Website or any content obtained from it will be free from defects, errors or viruses. You are responsible for configuring your own information technology environment to access the Website and for implementing appropriate security measures.

10. Limitation of Liability

10.1 Exclusion of Warranties

To the fullest extent permitted by law, the Website and all Content are provided on an "as is" and "as available" basis, without any warranty of any kind, whether express, implied, statutory or otherwise. We expressly disclaim all implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement.

10.2 Limitation of Liability

To the fullest extent permitted by applicable Australian law, , its directors, officers, employees, agents and contractors shall not be liable to you or any third party for any:

• Loss of profits, revenue, goodwill, data, business opportunity or anticipated savings;
• Indirect, incidental, special, consequential, exemplary or punitive damages; or
• Any other loss or damage of any kind arising out of or in connection with your access to or use of (or inability to access or use) the Website, regardless of whether such loss or damage arises in contract, negligence, equity, statute or otherwise and even if we have been advised of the possibility of such loss or damage.

Where liability cannot lawfully be excluded, our total aggregate liability to you in connection with the Website shall be limited to AUD 100.

10.3 Australian Consumer Law

Nothing in these Terms purports to exclude, restrict or modify any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (Schedule 2 to that Act) or any other applicable law that cannot lawfully be excluded or limited. Where permitted, our liability for breach of any guarantee implied by the Australian Consumer Law in respect of goods or services that are not ordinarily acquired for personal, domestic or household use is limited, at our option, to re-supply of the services or payment of the cost of having the services re-supplied.

10.4 Indemnity

You agree to indemnify, defend and hold harmless and its directors, officers, employees and agents from and against any claims, demands, losses, damages, costs and expenses (including reasonable legal fees) arising out of or relating to: (a) your access to or use of the Website; (b) your breach of these Terms; (c) any content you submit, post or transmit through the Website; or (d) your violation of any applicable law or the rights of any third party.

11. Privacy

is committed to protecting the personal information of Website users and guests in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles contained therein.

Our Privacy Policy explains how we collect, hold, use and disclose personal information, your rights in relation to your personal information and how to contact us with a privacy-related enquiry or complaint. By using the Website, you acknowledge that you have read and understood our Privacy Policy.

Privacy-related enquiries may be directed to us at privacy@marcellagrandinn.com.

12. Governing Law

These Terms are governed by and are to be construed in accordance with the laws of the State of New South Wales and the applicable laws of the Commonwealth of Australia, without regard to any conflict of laws principles.

You irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia, in respect of any dispute or claim arising out of or in connection with these Terms or the Website. Nothing in this clause limits our right to bring proceedings against you in any other court of competent jurisdiction.

13. Disputes

13.1 Informal Resolution

In the event of any dispute, claim or controversy arising out of or in connection with these Terms or your use of the Website ("Dispute"), you agree to first contact us and attempt to resolve the matter informally before initiating any formal proceedings. To notify us of a Dispute, please send a written description of the Dispute and the remedy you seek to:

We will acknowledge receipt of your notice within five (5) business days and endeavour to respond substantively within twenty (20) business days.

13.2 Formal Proceedings

If a Dispute cannot be resolved through informal negotiation within thirty (30) days of submission of the written notice described above (or such extended period as the parties may agree in writing), either party may refer the matter to mediation conducted under the Rules of the Resolution Institute before commencing any litigation. The costs of any such mediation shall be shared equally by the parties unless the mediator determines otherwise.

Nothing in this section prevents either party from seeking urgent injunctive or interlocutory relief from a court of competent jurisdiction where necessary to protect their rights pending resolution of a Dispute.

13.3 Regulatory Complaints

If your Dispute concerns consumer protection matters, you may also contact the NSW Fair Trading office or the Australian Competition and Consumer Commission (ACCC) for information about your rights and available complaint pathways. Contact details for these agencies are available on their respective official websites.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements expressly incorporated by reference, constitute the entire agreement between you and in relation to your use of the Website and supersede all prior representations, negotiations, arrangements, understandings or agreements, whether written or oral, relating to that subject matter.

14.2 Severability

If any provision of these Terms is found by a court or other tribunal of competent jurisdiction to be invalid, unlawful or unenforceable in any respect, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

14.3 Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of to be effective.

14.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms, in whole or in part, at any time without notice to you, including in connection with a business sale, merger or restructure.

14.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics, pandemics, government actions, industrial disputes, terrorism or failure of third-party services or infrastructure.

14.6 Language

These Terms are drafted in English. In the event of any translation of these Terms into another language, the English version shall prevail in the event of any inconsistency.

15. Contact Details

If you have any questions, concerns or feedback regarding these Terms or the Website, please contact us using the details below:

We will endeavour to respond to all enquiries within a reasonable timeframe. For urgent matters related to an existing reservation, please contact our front desk directly through the contact page on the Website.